I know why I do it. I just can’t resist. I enjoy giving my customers and their pets something special. It’s fun. It’s how I express my gratitude and lets my customers know they are appreciated. Giving and receiving a gift makes both sides happy.
This is also the time to send a holiday card to customers that haven’t had their dog or cat recently groomed. This might serve as a gentle reminder for them to call you and book an appointment for January when you will have appointments available.