Changes In A Pet's Behavior

As groomers, we see client's pets on average every six or so weeks. I feel this is the perfect amount of time to notice something that owners may miss because owners see their pet's everyday.

What may be a minuscule difference in behavior when seen on a daily basis, will appear huge to a groomer who has not seen this pet in weeks. 

Many times a change in behavior is one of the early signs of an underlying medical condition. Early detection means early intervention.

Some examples of change in behavior:

  • Brownie was a sweet, lovely Shih tzu.I could do anything to this boy. On one occasion he was snappy.Very snappy.I called the owners to come pick him up and reschedule him. Brownie's owners informed me that the day before their home was burglarized and the intruders terrorized Brownie. The owners thought a change of scenery with someone he loved would be better than staying at home. Brownie was suffering from PTSD. We stopped grooming and let him just hang out with us while the owners cleaned up the mess at home.The following grooming, he was back to his normal self.
  • The opposite of Brownie was Princess. Princess was a handful. We nicknamed her the "Pterodactyl." She could fly and nail you at the same time. Except for one groom is which she was very complacent. In case you're wondering, I finished that groom. It was the only time in her entire life (15 years) that she was a pleasure to groom. I mentioned it to the owners and they had her vetted. Turned out to be the beginnings of a problem for which she was treated.
  • Casey was also a very good boy for grooming. He was a large golden retriever. He always was very social. So when he looked a little withdraw and cautious around his legs, we told the owners that it wasn't like Casey not to be wagging his tail the entire time he was here. Owners started Casey on some joint supplements and by the next groom he was back to normal.

So, the point is, don't ignore subtle changes in the behavior of the pets we groom.None of these changes in any of these pets were notices by the owners.The longer a health issue goes undiagnosed, the less likely there will be a full recovery.



Online Cats And Products Workshop

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If ancient Greece had Facebook, I imagine a conversation such as this would have happened.

Antonia: We shouldn't be using this face lotion. There are studies that say it contains high quantities of lead and could cause serious medical conditions down the line.

Ursula: I've been using it for years. It does a wonderful job of hiding blemishes and I don't see anyone dropping dead after applying it.

At one point it was industry standard to use flea dips. For that, thank the groomers who raised the alarm.

💎 Want To Cut Through All The Noise And Find Out What’s Safe For Cats? 💎

Instead of listening to groomers go back and forth on the subject, what if the information came directly from veterinarians such as Dr. Justine Lee (DVM, DACVECC, DABT- a double board-certified emergency critical care specialist and toxicologist) or Dr. Chris Bessent (Certified in Veterinary Herbology and owner of Herbsmith, Inc.) or Faith Thanas (Aesthetician and co-owner of AromaCat.)

What if we covered: 

🎉 Why cats are physiologically different than dogs.

🎉 Grooming shampoos, conditioner, first aid products, essential oils, cleaners, and calming agents.


Our clients depend on us to keep their pets looking good, while maintaining their safety and well being. 

💎💎 Join Mary Oquendo in this informative, eye opening online workshop! Mary has been an active advocate for pet safety in the professional pet industry since becoming a pet first aid instructor in 2006.💎💎

💥 Don’t Be Ursula 💥

This workshop’s enrollment will not be limited. 

Date: Sunday, August 13th
Time: 6 PM EST

Just $10 Right Now! (That’s right. A coffee and muffin at Starbuck’s)

Can’t attend the live online workshop? No problem. It will be recorded for future use. 


You'll also get access to our free Private Community to discuss cats and grooming products with other students long after the live workshop is over.

Is Your Insurance Coverage Adequate?

I've been following a couple of posts on Facebook from some very unhappy groomers following denied insurance claims.

They are unhappy because they did not have the coverage they thought they did.

We all get a large envelope with pages and pages of our coverage when we sign up and again when we renew our policies. All the experts recommend we read it, but it daunting and written in insuranese. My eyes start to glaze over when I make the attempt.

Instead, I contact my insurance specialist. An insurance specialist is NOT YOUR AGENT. An insurance specialist is your contact person within the insurance company itself, such as Travelers, Hartford, Nationwide, and so forth.

An insurance specialist can walk you through your policy as it appears in their files.

Bottom line is this.

You are only covered as it appears on their end. It doesn't matter what your agent says. If you are mobile and have different policies for vehicle and business, you need to speak with each insurance specialist.

Suggested questions to ask include (but not limited to):

  1. The details of the animal floater. Under what circumstances is this floater enacted. Many non-industry policies only include death, NOT injury. There will also be a dollar amount limit on each occurrence.
  2. The details of your business interruption policy. What are the exclusions? If you are mobile, does it cover when your vehicle is in the shop for a motor vehicle accident.
  3. What are your deductibles?
  4. Do you have full glass coverage? Thats both mobile and shop.
  5. Is there a limit of your equipment?
  6. For mobile groomers, is the full amount of the conversion accounted for?

This phone call will take about 20 minutes of your time and will save you an inordinate amount of grief in the event you make need to make a claim.