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Groomer 411 News brings pet groomers news in a whole new format about their industry and developments even worldwide. For the most part it is news that few groomers hear in most social media. Take a look at some of the posts below to see a variety of topics. If you like what you see please consider subscribing using the link above. You can always discontinue later.

We are a service of the people that bring you the blogs of GroomWise.com, and we have been members of the grooming industry for as long as 61 years working under our author and founder, Madeline Bright Ogle. Maddie wrote the best selling grooming business selling over 25,000 copies, From Problems to Profits in Pet Grooming, and owned one of the world's most profitable pet grooming businesses under her management system described in From Problems to Profits. See www.groomingbusinessinabox.com

El Paso, TX New Groomer Ordinance is Extensive - Courses, Certificates, Licenses, Records & More Required

In response to a terrible incident last year with aggressive handling, El Paso has responded with an extensive new groomer ordinance, and an effort to significantly increase accountability. Here is a list and below a link to the complete article.

The ordinance requires anybody interested in grooming to go through groomer training and earn a certificate, among other things.

The presentation shared by city council lists the following requirements:

  • Must attend a groomer training course/get a certificate.
  • Must obtain a groomer license.
  • Sworn statement on background eligibility.
  • Groomer license can be revoked or suspended.
  • Shop certificate required and must be posted.
  • Must maintain groomer list.
  • Must require background check of groomers.
  • Must maintain shop hygiene and conditions as to not endanger pets.
  • Implement precautions to ensure animals are not abused.
  • Provide means for the owners of pets to observe the grooming process.
  • Ensure all pets are current on vaccines and microchips.
  • Report all injuries or deaths.
  • Maintain accurate records of work performed for two years.
  • Shop’s registration can be denied, suspended or revoked.

A statement from El Paso Animal Services said these new changes would allow for transparency and accountability at grooming salons.

Read the entire article with this link:




Everyone Has Gloves, Masks & Sanitizer for CV-19, Remember Zoonotic Diseases Too

It's always been a healthy measure to wear a mask. This thread reminded me of a groomer in our first issue of PetGroomer.com Magazine in 2011. She got a Zoonotic sinus infection Pseudomonas Aeruginosa and was seriously ill for a long time. Diane (article) is not the only groomer we know that has suffered from these type of infections. The magazine article can be read at https://petgroomermagazine.com/articles/groomer-health/sinus-infection-pseudomonas-aeruginosa/

Diane visited THIRTY doctors and faced skepticism and 3 years to find a doctor to treat her effectively. "I have learned a lot since my infection. It has been an interesting journey. I have seen more than thirty doctors over the past three years—many of whom were skeptical of my symptoms. It took a year and a half to get a Pseudomonas diagnosis and three years to find a doctor who knew how to treat this type of infection. It has taught me how to be proactive and persistent."

Pseudomona dog ear

Quality UV light treatments last a long time and are a worthy investment even for vans today in addition to a proper mask. You treat your tools, surfaces and air quality killing 99% of the baddies.

Diane (article) mentions it led her to surgery and she lost much of her taste and smell. You can be disabled from even practicing your profession for some time. And if you don't have health insurance, it could be a terrible financial burden with loss of income, and cost of treatment. If a mask and UV can help prevent this, what a bargain. CV-19 is relatively nothing compared to Pseudomonas. Oh yes, don't forget the gloves with Pseudomonas (zoonotic diseases), they can be spread skin-to-skin.

Michigan Barber Reopened Early but License Pulled Wins Supreme Court Support 7-0


Great Lakes News reported on Facebook late Friday that the Court ruled unanimously in favor of the Owosso barber — a stunning decision, given the narrow 4-3 ideological split in favor of conservatives.

According to Great Lakes News, Manke’s attorney, David Kallman, called it the “biggest, most lopsided victory of his career.”

Whitmer and Nessel fined Manke and stripped him of his license after he repeatedly refused to close his business in defiance of Whitmer’s executive orders.

A Michigan Court of Appeals upheld that Manke’s license suspension was valid, but the Supreme Court decision reversed that.

Manke was defiant after the Appeals Court ruling and told WILX, “I’m still open, still working until they cut my hands off.”

He said the response during the protest and the support for his stand was “overwhelming,” and called himself “a Michigan small town barber that just wants to work.”

“This is an oppressive move on this governor’s part,” Manke said, observing that it “reflects almost a police state.”

“I refuse to stand down on this,” he said.

“I wasn’t this rock star three weeks ago,” Manke told Breitbart News, but Whitmer made him one.

He thanked God for the development.

“I’m still standing up. I still have that courage,” Manke said.

Handling new customer info in a social distancing environment - use intake forms online

We have been working with some groomers that work with us at Grooming Business in a Box®. Each is making up a new customer intake form that the new customer fills out before they arrive for their curbside intake. Customers can retrieve the form from the groomer's website and then submit it. The forms engine emails the grooming business owner a copy and stores a copy online for a period of time.

Do you want to take all of this new customer information over the phone? You need to groom! Why not create a new customer intake form that owners can complete and send to you electronically? If they cannot get to your website to fill out the form, email them a link to your form or attach the form in an email you send them. If possible ask them to send it at least 24 hours before their first appointment giving you time to review it, and save a copy too.

Forms information groomers often ask of pet owners includes:

Customer Contact Information
Their Veterinarian Information (contact)
Known Medical Conditions
Known Behavioral Issues (I know this one deserves some skepticism and humor, but good to show you requested it)
Names of pets and ages


Attachments: Let pet owners submit at least 1 picture of each pet

Vax info: Optional for some groomers, but as we know some groomers legally must have some evidence from pet owners of the pet vax status

Authorizations: Here is an optional idea. On the intake form state your grooming policies and provide a release and hold harmless statement for your grooming services.

Next on the form add a conditional statement "By clicking here (check box) you (pet owner) agree the information provided is accurate to the best of your knowledge and acknowledge your agreement with the stated policies and hold harmless statement. ALERT! Remember this latter process should be reviewed by your attorney to ensure it is stated correctly to protect you and in conformity with YOUR state's consumer laws. EVERY state is different. You cannot have consumers sign away their legal rights based on consumer laws.

Online Forms Companies

There are many companies that automate this process but there is a monthly fee. Shop around. We do large volumes of forms with the PetGroomer.com Classified Ads and use Formsite.com. We pay about $24 a month but you probably don't have such a large volume as we do. Shop around for a lower price. If you have a WordPress website for your business, there are many plug-ins available to assist you and likely cost much less. Maybe a freebie is out there?

Rebound, Rebuild, Recover - The Dog Guru's Online Conference - Register!

Dog Gurus Pet Industry Online Conference
Register https://www.thedoggurus.com/covid19/


Join us at the Dog Gurus' Pet Industry Online Conference! If you own a retail pet store, dog daycare, lodging facility, or a training, grooming, pet sitting or dog walking business THIS EVENT IS FOR YOU!

Learn2GroomDogs.com & Paragon School of Pet Grooming

The Association of Professional Dog Trainers
Pet Sitters International
The Dog Gurus
Pet Boss Nation

Register https://www.thedoggurus.com/covid19/

How Will Covid-19 Change the Pet Grooming Industry?

How Will Covid-19 Change the Pet Grooming Industry?

Part I: Speculation Grows
by Grooming Business in a Box® Team at PetGroomer.com


Part I: Speculation Grows (information gathered prior to online survey of groomers)
Part II: May 2020 Online Survey for Pet Groomers (at PetGroomer.com/1-surveys/ )
Part III: Initial Survey Results and Analysis (begins June 15, 2020)
Part IV: Final Results and Analysis (July 2020)
Part V: In Fall 2020 there will be another survey based on actual experiences with "reopening the industry."

Note: PetGroomer.com Surveys are always anonymous, and never ask you about your personal health, only experiences as a grooming industry member. Since 1997 we have never sold visitor information, and never will. And of course, surveys are anonymous.

Part I – Speculation Grows

Our goal of this series of documents and a major online survey is to listen to pet groomers. Every member of the industry has been affected by the Covid-19 crisis. It’s not often in the grooming industry that such a statement can be made. Many will recount hardships no doubt, including the millions of pet owners we serve.
When the Covid-19 crisis passes will pet grooming be business as usual? No. In Part 1 of this report we simply pass along comments and ideas from interactions with pet groomers in person and online. We also briefly lend our thoughts and reactions having been members of the industry since 1961.
It is speculation at this point, but the pet grooming industry will have changed after the Covid-19 crisis, and possibly in many ways. Millions of pets will continue to be groomed in the future, the industry is not going away. Will their regular groomers be there to serve them again? No one can say for sure. Will the operation of grooming businesses change? It’s very possible. What else? Let’s listen to groomers for early indications.

If you are a pet groomer we invite you to take an anonymous online survey opening May 1, 2020 at PetGroomer.com helping us to learn more about how Covid-19 is potentially changing the business landscape of pet grooming. Absolutely no medical or general information about your health is requested by the survey in order to protect your privacy, and again, it is an anonymous survey. We don’t record your contact information to sell or for any other purpose.

The survey is open to groomers worldwide. You can access PetGroomer.com Surveys Since 1997 here. Thank you for anonymously sharing information how Covid-19 affected your grooming career and/or business operation. The results will be published to the industry at no charge through PetGroomer.com, and PetGroomer.com Magazine.

Listening to Pet Groomers

There are 11 areas of interest within this project. They provide structure to this initial report as well as Part II, the upcoming online national survey beginning in May 2020. From what we are hearing in GroomerTALK Community, as well as some select discussion groups, the following areas of interest organize the project.

1. Is Grooming Essential, or Not?
2. Zero Human Contact Grooming
    a. Mobile Grooming
    b. Home-based Groomers and Commercial Shops
3. Social Distancing Grooming
4. Mobile Grooming Exceptions
5. Veterinary Prescribed Grooming
6. Will Employees Return to Prior Employers?
    a. Rights of Grooming Employees in a Risk Environment
7. How Many Grooming Businesses Reopen Post Covid-19?
8. Will Pet Owner Demand for Grooming Services Shift Post Covid-19?
9. Impact on Grooming Supply Vendors
10. Facility Design and Operations Procedural Changes Post Covid-19
11. Can Pets Pose Covid-19 to Groomers

Essential, or Not?

Is pet grooming an essential service during a health crisis such as Covid-19? Our experience was not so black and white as some individuals stating it was not rather quickly in this early phase of the Covid-19.
At our business (1961-86) we worked with 36 veterinarian clinics sending us prescribed medicated bath dogs and cats almost every day of the year. Many of these pets were in distress with various skin conditions. Often skin was red and swollen from constant scratching and licking. Perhaps many groomers don’t specialize in providing veterinarian prescribed baths, or only rarely. Our doing so brought us thousands of referrals we turned into regular clients.

Last week we contacted a groomer that has used our management consultation services for many years. Just as we did, she frequently provides vet prescribed treatments, several a week. Her business, a commercial location, was forced to close since it was not considered essential by authorities. Much to her credit to help suffering pets, she organized an effort to continue services for these distressed pets by grooming at vet offices mandating the need for the grooming on a case-by-case basis. Because the treatments were vet prescribed and she worked on-site at vet locations practicing social distancing (sometimes borrowing an idle mobile grooming van taken to vet offices) clearance was granted by the authorities. Essential grooming may not be ubiquitous for all groomers but the point of view it is essential does exist across the United States.

Moving on we know of many groomers that were able to continue grooming with the support of local government. Some state and local definitions for Essential Services do include Animal Care. Of course, there are areas (or interpretations) where animal care does not include grooming, yet others give thumbs up. Where social distancing was demonstrated clearances and exceptions were often made.
Our national survey will certainly focus on this important topic in detail.

Zero Human Contact Grooming

It is possible to groom with zero human-to-human physical contact. We know and hear of groomers operating this way with local approval. Here are some general procedural examples from groomers working out of their homes or properties, and mobile vans and trailers. Our national survey will seek additional details.

Mobile Grooming

Pet owners leave their pets in garages or backyards. Mobile groomers parks at their homes and retrieve pets from either location while wearing gloves. Grooming is done in the van and the pets are immediately bathed while still wearing gloves. When grooms are done pets go back to the garages or backyards by groomers wearing gloves. Payments are made by cell phone, no human interaction, no cash or even swiping cards. Vans and trailers are then sterilized. Zero human contact.

Home-based Groomers and Some Commercial Shops

Here is a zero human contact method. In fenced area, such as yards, cages are placed. Pet owners drive to groomer locations. Groomers remain behind locked doors. The owner places their pet in the appropriate cage many feet from the building while groomers observe. Pet owners depart to come back later. Groomers retrieve pets from cages wearing gloves and then go immediately to bathing tubs. Cages are sterilized. Once a grooms is done the owner returns to the groomer. Their pet is placed back in exterior cage and the groomer goes back inside behind locked doors. The pet owner reunites with the pet opening the cage and going back to their car. Payment is made by phone. After each pet owner departs the cage is again sterilized by a glove-protected attendant. Once again, no cash was handled nor payment cards. There was zero human contact, far better than social distancing, no?
Our survey will further explore ingenious ideas by groomers to use zero human contact grooming services.

Social Distancing Grooming

Many groomers are already using social distancing where grooming is considered essential. In the last week some counties in Texas and Kansas eased the definition of essential and groomers practicing social distancing resumed business. Surely the opposite is true elsewhere.

Mobile Grooming Exceptions

We have enough evidence already to speculate that mobile grooming has been the least affected, but that is not to say the majority of mobile businesses are allowed to operate. Mobile grooming can be done with zero human contact and we have stories of mobile groomers allowed to return to work, or that have been allowed to operate all along. Several mobile groomers that participate at GroomerTALK Community have been allowed to operate all along.

Veterinary Prescribed Grooming

We also know from groomers at GroomerTALK they have approached veterinarians and are working for them doing vet prescribed grooming. Our national online survey will take a much closer look at this facet of essential grooming.

Will Employees Return to Prior Employers?

Probably, but not all. There has been much discontent expressed in social media by grooming employees. They want more control of deciding whether to work or not. What rights do employees have in deciding what level of exposure in risk environment? When can their employment be terminated if they refuse to work over these risks?

There are employers who have learned that employees they laid off have started house-call businesses of their own. Are they serving customers of past employers? Specifically we know a case where an employer says some of her groomers violated their signed client confidentiality agreements and approached and groomed the employer’s customers in the pet owner homes. The employer stated she is not likely to rehire them.

There are other factors to explore with the national online survey. Some employed groomers have shared they have left grooming to work in essential-rated jobs. We expect more surprises.

How Many Grooming Businesses Will Reopen Post Covid-19?

There are self-employed groomers we know that have already decided to retire early and closed their businesses for good. It is possible there will be many bankruptcies of grooming business owners if they cannot resume operations soon.

We speculate financial hardships may close hundreds or thousands of grooming businesses for good following the peak of the Covid-19 crisis unless groomers can reopen before May or June 2020.

Will Pet Owner Demand for Grooming Services Shift Post Covid-19?

Here we speculate again. We expect our online survey will reveal a major potential for major change in pet owner demand. If thousands of grooming business do not reopen where will pet owners find services? Corporate stores? It is a distinct potential.

The chronic shortage of grooming employees was already at a peak before Fall 2019. If an area loses independent grooming shops and pet owners shift to corporate, will corporate stores be able to handle demand? How many new independents will open?

We have noted others in GroomerTALK reflecting this same concern. Unless groomers resume operations soon, expect some surprising shifts in pet owner demand and fulfillment.

Impact on Grooming Supply Vendors

No doubt our supply vendors have been hard hit. There are thousands of groomers operating offering some limited sales.

Facility Design and Operations Procedural Changes Post Covid-19

Our Grooming Business in a Box® team is already preparing new floor plans with enhanced features supporting more sterile working environments.

New features will show the impact from our experience with social distancing operations, and maintaining far cleaner operations including UV sterilization methods for surfaces and air quality.

Can Pets Pose Covid-19 Risks to Groomers?

Once again there were resounding no’s and yet some yes's. In our national online survey we will address this issue and offer more complete veterinary test results.


Here we have presented areas of study for the national online survey. We speculate there will be evident changes in the grooming industry post Covid-19. However, grooming will go on once again, and be a vital contributor to millions of pet owners. We look forward to listening to thousands of groomers taking our survey and sharing their responses.

Governor presented evidence decides grooming is essential

"I approached the state and submitted a letter requesting the ability to continue my work. I included facts from the American Lung Association as well as other credited sources showing why pet grooming is essential along with letters from clients, a physician and the Pet Industry Joint Advisory Council PIJAC. With the information I have provided, I received a yes from the governor’s office to reopen."

Use this link to read full article. https://ladailypost.com/paw-fect-cuts-re-opens-for-business-on-dp-road/

Unemployment Application Warning

Unemployment Application Warning for Pet Groomers

I cannot say which states are involved but beware. This problem is happening according to reports from some groomers.

Unemployment eligibility can be very different for 1099 paid groomers compared to W-2 paid groomers. I have heard of W-2 groomers looking at unemployment applications and the forms ask if they are self-employed or paid by commission. The forms or instructions note if you check that box they are not likely eligible for unemployment. Wait!

The issue is HOW the commission is paid to you. W-2 (employed) or 1099 (self-employed). 

Just because commission system is used to calculate the wages doesn't make you self-employed. For example, sales people often get commission and in some places commission only compensation is still legal. They are self-employed and get 1099 forms with no payroll deductions.

W-2 groomers, you are going to have to make this clear if you check a box like that. Rather than asking HOW you are paid (W-2 or not) they can make the mistake of thinking you are self-employed on a commission basis. Unemployment offices can verify with your employer you are W-2, and perhaps you can show them a paycheck stub showing payroll deductions. 

Be careful and stay clear that you are NOT self employed. Even some of the employees of the unemployment office may get confused as not many W-2 wages are calculated by commission only. Grooming is kind of an exception. You are not self-employed if paid by W-2, and that is the point here to make clear with you unemployment agency.

People.com rude remark towards groomers during Covid-19.


Way to go People. It's fine to sell grooming kits to pet owners. But do you have to show a total lack of compassion for thousands of groomers that are financially suffering from the Covid 19 crisis?

We refer to the statement in your article to pet owners buying the grooming kit, "Maybe you’ll become such a pro, you’ll never need an expensive groomer again."

Ouch! What a lack of thoughtfulness on your part.