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May 2011

April 2011

8 hour Pet Tech Pet CPR, First Aid and Care Seminars and 3 day Instructor Training in Nashville, TN.

We found a larger location in Nashville, TN and can reopen registration to this class.


Date: Friday, May 27, 2011 and Friday, May 27 through Sunday, May 29,2011.

Time: 9am to 5pm

Where: Nashville, TN

Cost: $150pp for the Friday, May 27 PetSaver and $1495 for the 3 day Instructor Training

To register:

This is a comprehensive, hands-on program. Materials covered include Healthy Living, Bleeding and Shock, Restraining and Muzzling,Priorities and Concerns of Emergency Situations, Primary Pet Assessment, Rescue Breathing, CPR, Fracture and Limb Injuries, Insect Bites and Stings, Snake Bite, Seizures, First Aid Kits, Emergency Preparedness Kits, Heat and Cold Injuries, Pet Vitals, Poisoning and Poisonous Substances, Choking, Snout to Tail Assessments, and Dental Care. Everyone will have their own stuffed dog to practice on as well as receive two handbooks.

To view a short video of this class:



The 3 day Instructor begins with the eight hour PetSaver Program followed by an extra hour after class. Day Two is marketing, teaching techniques and a round robin. Day Three is class presentations. It includes the Instructor manual, access to all powerpoint presentations and 10 free handbooks with your first order. There is a yearly fee of $120 payable to Pet Tech at the Instructor training. This fee is for telephone support and listing on Pet Tech's website. To register for this class go to




Himalayan Salt Lamps: Mother Nature's Air Purifiers



What if Mother Nature provided us with a natural way to clean the air around us. All without changing air filters or incurring large electrical bills. Well, she did.


Crystal salt was created millions of years ago when ocean beds dried up. It’s a mineral with an atomic structure that is bound electrically. That means it can change back and forth between a crystalline and liquid state. 


Some lamps use a small 15 watt bulb, others use tea lights. The heat from either attracts moisture in the air and condenses on the lamp.  The ionization process begins and is continual. The molecular formula for crystal salt is NaCl₂ (Sodium Chloride). The Sodium and Chloride ions split and since there are more negatively charged chloride ions, the air is negatively charged. This negatively charged air attracts the positively charged dust particles, allergens, bacteria, virus, smoke, pollutants and EMF’s. Electro Magnetic Fields are given off by our electronic equipment such as computers and TVs. Excessive EMF causes insomnia, nervousness, poor concentration and stress to our immune systems. These neutralized pollutants are heavier than the air and fall to the ground. Ozone air cleaners work on the same principal, but without pumping harmful ozone in our environments.


When choosing a lamp, make sure it is a Himalayan Salt Lamp. These crystals come from the Himalayan Mountains and contain therapeutic trace minerals. There are man made versions that imitate the look, but not the effects. They range in color from pink to orange to reddish. The redder it is, the higher the trace mineral content is. 


I have three lamps. A small one that sits near my bed. The body heals itself more effectively while sleeping. My lungs are under stress from grooming and from both indoor and outdoor pollution. A medium size one is in my mobile grooming van. It helps to eliminate odors, dander, bacteria and viruses. I keep a large one in my home office. It sits near my computer. It removes EMF’s, which helps my concentration and creativity.


Over time, they do not lose their color, shape, size or ionizing abilities. They are already millions of years old and will last another million. The only thing that ever needs to be replaced is the 15 watt bulb or the tea light. 


Thanks Mom.


Receptive Receptions


You have only one opportunity to make a first impression. Your Reception Area and how you welcome the client is it.

The size of the space doesn’t matter so much - it can range from having its very own room to the cabin of your mobile grooming truck- but presentation is key. Good presentation includes not only lack of clutter and good sanitation, but professional behavior as well. Your clients will notice upon arrival whether your facility is fresh, clean and the staff professionally attired. 

Does your phone have an answering machine? Repeated distractions by any phone give the clients the impression you’re disorganized or inattentive to their needs. Your attention is always on the client in your presence. Include on your outgoing message a time all calls are returned.

 Do the exterior doors close securely and all pets under control? You do not want any unplanned escapes of the pets in your care.

A clearly posted sign stating your shop policies will save time during the check-in. It could cover anything from drop-off to pickup times, late or missed appointments, payment, right of refusal and so on.  

The check-in process is the time for clear communication with the pet owner. Neither you nor the client wants to spend 20-30 minutes checking in. Well, thought out, organized forms ready to go will streamline the process while showing professionalism. 

Let’s start with the Client Information Card. You, not the owner, fill out a card for each pet because your own handwriting is easier to read. Allow for five means of contact: address, email, phone number, cell number and work number. Important pet information on the card includes vaccination history-Getting bit is not time to find out the status of rabies protection!-and any personality or medical issues. If the owner states no medical issues, offer a few possible suggestions. It may jar their memory. The back of the Client Information Card details the grooming. What products did you use? This is very important should an allergic reaction occur. Did you note which blades you used and the type of haircut received clearly printed on the card? The client signs and dates the card at each visit and notified of any changes to shop polices. You can add a client agent line for drop-offs by friends, children etc.

Another form is the Veterinarian Consent Form. If an emergency arises, it allows you to bring the pet to a veterinarian for treatment. It would include the name of the vet, under what circumstances you would bring a pet in, who pays for what and credit card information with an authorized amount.

In my opinion, the Snout to Tail Assessment is the most important part of the check-in. You are going from snout to tail with deliberate intent and purpose to determine the overall health of the pet. You want all preexisting conditions noted before the groom with the owner present. As a bonus, the time spent on this activity presents a good opportunity to educate your client on proper pet care. An educated client is a good client. This investment of time will reduce “misunderstandings” and give your clients the tools they need to make educated choices for their pets. Before you begin the assessment, have a muzzle ready. Always remember, “Any pet in pain or moved into pain, can and will bite.” This is part of my greeting with every pet. As I am saying hello to them, I move my hands over their bodies and check their eyes, ears and mouth. It takes but a moment.

Thom Somes of Pet Tech at  has graciously allowed use of his copyrighted form. To request yours, send Thom an email at The assessment should include the following:

  1. Teeth

Teeth in poor shape will cause mouth pain, and smaller dogs tend to have more problems than larger dogs. Mouth pain is one explanation on why a dog will be snappy when grooming the face-It hurts! Educate your clients on proper dental care.

     2. Eyes

Hardened discharge may have irritated and raw skin under the scabs.

     3. Ears

Foul odor, redness and/or discharge can be an indicator of ear infections. Very thick ears may be a hematoma or contain severe matting.

     4. Legs

Arthritis or a prior injury will cause pain when touched or moved.

     5. Spine

Pain in the area may be arthritic or neurological in origin. It may also be a prior injury.

     6.Nails and Pads

The area should be checked for injuries and overgrown nails.

     7. Undercarriage

If there is distension or hardness, you should refer immediately to the vet.

     8. Anal area

Is there a foul discharge or any cysts apparent?

     9. Skin and Coat

Look for lumps, bumps and warts and note their location. Are there any injuries that need immediate attention? Can you even see the skin? The coat may be matted and you don’t know what you will uncover.

     10. Temperament

This is a good time to assess the pets’ reaction to being handled. 

Encourage your clients to continue this assessment at home to track their pet’s overall health. Problems found early stand a better chance of successful treatment. Recommend any concerns found during the assessment checked by a veterinarian and make sure any changes are noted at future grooming appointments.

If you find any significant matting, then The Matted Pet Release comes out. It details the risks associated with the stripping process and any additional costs.

Before they leave, have your clients initial an estimate of the groom on the Client Information Card. For any reason if the style or cost needs to change, notify your clients first. Remember, you have five means of contact on the Client Information Card.


Your Reception Area is the heart of your business, where you get to know your two and four-legged clients. More importantly, it’s where they get to know you.