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March 2016

Client Information Card

This is my client information card. Feel free to copy it, but, of course, change my information to yours.






Home phone__________________________________________________________________________________

Cell Phone____________________________________________________________________________________

Preferred method of contact________________________________________________________________

Name                 Breed             Age       Medical Concerns

  1. ________________________________________________________________________________________
  1. ________________________________________________________________________________________
  1. ________________________________________________________________________________________
  1. ________________________________________________________________________________________

Can your pet have a treat? Yes     No

In the event of a heart attack, I authorize Mary Oquendo of Pawsitively Pretty Mobile Grooming Salon LLC  (circle one) to perform not perform   CPR. I hold Mary Oquendo and Pawsitively Pretty Mobile Grooming Salon LLC harmless for these actions.

Signature and Date

In the event of a medical emergency and I can not be reached, I authorize Mary Oquendo and Pawsitively Pretty Mobile Grooming Salon LLC to bring my pet to the closest available veterinarian for treatment. I allow the veterinarian to treat my pet. I will be financially responsible unless Mary Oquendo and Pawsitively Pretty Mobile Grooming Salon LLC assume responsibility.

Signature and Date


In the event of inclement weather or natural disaster, Mary Oquendo and Pawsitively Pretty Mobile Grooming Salon LLC, is entrusted to use best judgment in caring for my pet and will not be held liable for consequences related to such decisions.

I also authorize Mary Oquendo and Pawsitively Pretty Mobile Grooming Salon LLC to assume guardianship over the following pets in my household until which time I can safely take possession of my pets.


Name and breed of other pets

Signature and Date

Veterinarian and Phone Number

Do you wish to be added to a quarterly newsletter that will have seasonal and safety tips as well as an invitation to a free webinar?

Yes   No

Just How Many Clients Does A Mobile Groomer Need?

There is no magic number as many factors contribute to the overall formula.

To determine how many clients you need,start with how much you need to earn to meet your business expenses and live comfortably.Cost of living is different from one region to another, as well as are lifestyle choices.

As I do not have employees, my target is $2,000 a week based on a 48 week year.The area in which I live in I have noticed three different price points: $65,$75,and $85 an hour.

Per week based on one hour or less grooms 


$65 = 31 pets

$75 = 27 pets

$85 = 24 pets


Number of clients needed if on a 6-week schedule


$65 = 186 clients

$75 = 162 clients

$85 = 144 clients


Let's tweak that number for 4 vs 8 week clients:


$65   124 vs 248

$75   108 vs 216

$85    96 vs 192

You can see that there is a huge difference in the number of clients you need based on amount and frequency.

Being at the higher end allows me to work at a much easier pace with less stress on my body. Having clients commit to a more frequent schedule keeps the pets in more manageable coats reducing that wear and tear on me, as well as encourages a pleasant experience for the pets. While I live in one of the higher cost of living areas, the bulk of my clients are middle class working stiffs like myself.Many of which never used a grooming service before. 







Why Should A Pet Professional Take A Pet First Aid Class

(Details on upcoming pet first aid classes are inlcuded at the end of this blog along with a demo video of the class)


Because the truth is accidents can and do happen. None of us schedule 2pm: Trip and fall over dryer hose. As professionals we owe it to the pets in our care to be prepared for the unplanned.

Be Aware. The American Animal Hospital Association (AAHA) says that 60% of all veterinary visits are emergency in nature. They go on to state that 25% more pets could have been saved if only one pet first aid technique was applied before veterinary treatment. A study done in the American Veterinary Journal states that only 10% of pets needing CPR would survive if CPR is not done before arrival at the veterinarian. Another study by the AAHA shows preventable accidents as the leading cause of death and disability among pre-senior pets.

Be KnowledgeableWhat are some of the safety issues that relate directly to groomers?

• Sudden blunt force trauma happens if a pet falls off a grooming table. Or you trip over exposed cords. Or you can slip on a wet floor while carrying a pet. Take advantage of the Golden Hour. It takes approximately one hour for adrenaline to dissipate from the body after an injury. Symptoms are not felt until the adrenaline is gone. Once symptoms present, itʼs generally too late. Look to Natasha Richardson as an example of someone who wasted her Golden Hour. She was the actress who died after hitting her head in a ski accident. She refused on site medical treatment. When symptoms presented later, it was too late.

• Neck injuries or strangulation when an unattended pet or even when an attended cat jumps off a table while looped.

• Hypothermia caused by prolonged exposure to cool temperature. It can happen when placing a wet pet under a cool air dryer. You only need to lower the petʼs temperature by four degrees.

• Dehydration as a result of no water provided to the pet. Stress can also cause dehydration. It can lead to organ failure or death in a very short time.

• Burns resulting from overexposure to hot blades or hot air dryers. So will chewing on electrical cords. Using equipment without Ground Fault Interruptors (GFI) outlets around the tub can result in electrocution burns. Thermal burns can occur when a hot air dryer heats a metal cage.

• Heatstroke from being left too long with a hot air dryer. Enclosed kennel dryers are notorious for this. The young, old, immune-suppressed and brachycephalic dogs and any cat are particularly susceptible. Brachycephalic dogs have the pushed in faces. Examples are Shih Tzuʼs and Pugs.

• Bleeding injures and wounds caused by scissors and clippers. In addition, hematomas and sebaceous cysts may erupt while in your care.

• Heart failure caused by stress, chewing on electrical cords, electrocution as well as preexisting medical conditions. Cat groomers should monitor the cats stress level closely. They are prone to stress induced heart failure.

• A seizure brought on by poisoning, stress, HV dryer and preexisting medical conditions. Poisoning occurs when a pet ingests, inhales or otherwise absorbs improperly stored cleaning and pesticide products. Older dogs are more susceptible to a seizure brought on by the HV dryer.

• Injuries caused by kennel or tub grates.

• Any pet can have an allergic reaction to any product we use.

• Choking on an inappropriate sized treat or toy and any treat given to a dog that gulps his food.

• The HV dryer can blow out an eardrum or cause an anal prolapse when used improperly.

Be Proactive. Most of the above are preventable accidents. Wrap up cords and hoses when not in use. Make sure there is a clear path from one area to the next. Keep the bathing area floors dry. Store toxic materials in a closed cabinet. Monitor pets at all times. Exercise caution when using your equipment. Do you have the phone numbers handy to your local vet and the after hours office? Do you know how to get to the after hours office? You donʼt want to try and find it in a panic. Walk through your shop and note possible problems and correct them. Go home and do the same. Your four legged furry family members will appreciate it.

Be Prepared. Take a pet first aid class. Written materials and videos alone are not a pet first aid class. To properly learn these skills, your Instructor must be properly trained. Be choosy. Ask questions. What did their training consist of? Pet first aid and CPR is best learned through a combination of lecture, demonstration and hands on skills. A professional level class should include the following: bleeding and shock, restraining and muzzling, primary pet assessment,rescue breathing, CPR, fracture and limb injuries, insect bites and stings, snakebite, seizures, first aid kits and emergency preparedness kits, poisoning and poisonous substances, choking and snout to tail assessments. A better class will also advocate a healthy pet lifestyle. This includes the importance of dental care. Furthermore, it should also stress the importance of both when to seek veterinary care and of establishing a relationship with your vet.

Be Proud. Hang that certificate for all your clients to see. Knowing these skills is the difference between life or death, between temporary or permanent disability and between a short recovery or a long recuperation. These skills will also give you the confidence needed when an emergency arises. Your clients will know you care.

Be ResponsibleIʼve had three occasions with my own pets that required pet first aid. All three situations ended up being very minor when they could have easily escalated into a far more serious situation. Have release forms that allow you to perform pet first aid and CPR on the pets in your care.

Taking a pet first aid class is the right thing to do. We are responsible for the pets in our care and in our lives. They would do the same for us.

Upcoming Class Schedule



Atlanta Pet Fair



New England Pet Grooming Professionals Spring Fling




Kenmore, NY July 16

Ithaca, NY July 17

Altamont, NY July 18