Successful Cat Grooming- Client Education
I was sitting with one of my clients who happen to work at one of my local town clerk offices. We estimated the number of cats in a 4-town radius to be in the ballpark of 40,000.
That’s a lot of cats. I can’t groom that many.
There’s a lot that can go wrong with cat grooming which is why I designed this addendum to my normal Terms Of Service. I go over it with the client over the phone before I book their appointment. If it is unacceptable to the cat owner, then I’ve averted a potential problem.
After each point, I have the client sign rather than just initial.
“As cats are physiologically more sensitive to grooming, Pawsitively Pretty Mobile Grooming Salon LLC will cease grooming when it becomes detrimental to the health of the cat.”
I pay attention to body language and signs of stress, which include heavy panting and drooling. If, as the professional, decide that continuing with the groom will cause physical harm to either the cat or myself, I stop. I want owners who are aware of their cat’s limitations and will work towards a solution that is beneficial to the cat.
“Minimum charges will apply regardless of completion of grooming.”
The amount is clearly stated in my regular terms of service, which is also signed by the client.
“In the event of matting or coat removal, Pawsitively Pretty Mobile Grooming Salon LLC will not be financially responsible for condition of skin or injury due to the stripping process.”
In addition to signing this, they are also given after care instructions and sign a more detailed matted release form.
I enjoy my cats as well as their owners. I attribute that to setting clear boundaries before they ever became my client.